The article analyzes the factors and conditions for the development of the public service,
considering the “public interests”.
The article tests the hypothesis that in order to form a new type of statehood that meets the objective
needs of New Kazakhstan, it is necessary to integrate “civil service with a human face” into the public
administration system. Based on the results of the literature review, as well as a sociological survey within the
framework of the project IRN BR18574203 “Scientific and methodological substantiation of the processes
of development of the civil service and transformation of the activities of government bodies in the context
of the construction of the New Kazakhstan” the authors come to the conclusion that in order to take into
account the “public interests”, the public service of Kazakhstan must transform. This transformation should
focus on developing a culture of communication, ensuring openness and transparency in management, and
enhancing infrastructure to facilitate public access to joint decision-making.
