Abstract:
Performance evaluation of the government agencies seems to be one of the most
important issues in modern public administration. Th e countries with developed
economies introduced various performance evaluation models. Th e developing
countries also implement instruments to evaluate the government agencies performance. Unlike countries with developed institutional environments, the developing
ones very oft en import evaluation models that have been proven in other countries.
In that context, our research aimed to understand how the performance evaluation
models work in countries with a developing institutional environment. Th e fact is
that the performance evaluation of the government agencies shows certain results
which present it in a positive way to the public. Unfortunately, these survey results
do not adequately cover diffi culties and obstacles that appear in the performance
evaluation introduction process. In this regard, the perception of the evaluation
system by the fi rst-hand (civil servants), as well as the end entities (NGO representatives) of how the introduction of the evaluation institute contributes to improving
the eff ectiveness of government agencies need to be analyzed.
